Safety: FAST TRACK MOVERS prioritizes the safety of its employees and reserves the right to refuse services that may be unsafe. The crew leader will determine the safety of each procedure. The company will not assume liability for damages related to unusual moving procedures such as rotating items on non-supporting legs, navigating complex staircases or overcrowded areas, hoisting and lowering items from balconies, and weather-related damage.

Deposit and Cancellation Policy: A deposit of 30% is required to secure the move date. The deposit is fully refundable until 72 hours before the move. If the customer cancels within 72 hours of the move, the deposit is 50% refundable.

Payment: Payment is due upon completion of the move. Our hourly rate continues until movers take off from the delivery location and the time will end. Acceptable forms of payment include card, check, or cash. A 2.99% fee will be charged for credit card payments.

Liability/Insurance: FAST TRACK MOVERS provides standard liability coverage of $0.60 per pound per article. The customer may purchase additional insurance coverage at their own expense.

DAMAGE WAIVER AND INDEMNITY AGREEMENT. Other than description in Company Liability, Client shall indemnify, defend, and hold the Service Provider, its parent company, subsidiaries, agents, contractors, hired third parties, officers, and employees harmless, waives any and all rights of recovery from and against any and all claims, actions, suits, demands, assessments or judgments asserted and any and all losses, liabilities, any injury, damages, costs, and expenses regardless of cause (including, without limitation, reasonable attorneys’ fees to the extent permitted by law, accounting fees, and investigation costs) alleged or incurred by out of or relating to any services provided, leased, purchased from, operations, obligations, acts, or omissions under these Terms and Conditions regardless of cause, including negligence and gross negligence; including subrogation claims by insurance carriers.

Customer Responsibility: The customer is responsible for ensuring that all items are properly packed and secured for transport. FAST TRACK MOVERS is not responsible for damage to items that are not properly packed or secured.

MUSICAL INSTRUMENTS – FAST TRACK MOVERS is experienced in relocating pianos and organs, appliances, grandfather clocks, etc. However, no liability shall be provided for the mechanical or electrical derangement of pianos, radios, phonographs, clocks, refrigerators, television sets, automatic washers, or other instruments or appliances unless evidenced by external damage to such equipment.

WALLS and HARDWOOD FLOORS – Our movers will move heavy and bulky items such as gun safes, appliances, refrigerators, and pianos, as long as it can be performed safely. Additionally, we are frequently asked to move oversized furniture in narrow and tight hallways. Unfortunately, damage may result in floor and wall surfaces. If you want to take this risk, FAST TRACK MOVERS will not be responsible for the damage.

PARTICLE BOARD FURNITURE – Our movers will maximize the protection of your furniture during the moving process. However, we cannot be held responsible for any damage done to press-board or compressed particle furniture, because the furniture of that type was not built to stand up to vibration and pressure that occurs during the move. Items that are notorious for damage when transported as a whole (assembled) unit include particle-board furniture manufactured by IKEA. Additionally, bulky bed frames, TV/entertainment centers, and kitchen cabinets are prone to damage, unless taken apart. The only safe method of transportation of such furniture is to disassemble it into individual pieces.

HIGH-VALUE ITEMS AND PERISHABLES – We would like you to identify all items that have values higher than $100 per pound. These items will be identified on our inventory list. Items that traditionally fit this definition include antiques, electronics, and collectible items or souvenirs. We are not responsible for perishables or items such as laptops, cell phones, iPads, iPods, jewelry, stamps, letters, medications, semi-precious and precious stones, collectibles, and anything of similar nature, and urge you to arrange the transportation of these items on your own.

WATER LINES and GAS LINES – FAST TRACK MOVERS is not an appliance company. We do not provide or carry liability coverage for the re-connection of water and gas lines, pipes, and faucets. In the event that a customer insists on the re-connection of such lines, it is the customers’ responsibility to ensure that lines of washers, dryers, refrigerators, and faucets are connected properly to avoid accidents.

Travel fees: We charge for travel time with a fully loaded truck. Our service fee is applicable until the truck is completely unloaded at the destination. However, we do not charge our service fee for the return trip when the truck is empty.

PARKING TICKETS – Parking to be arranged by the customer. Tickets accrued due to the absence of parking permits and lack of adequate parking are to be paid by the customer.

Changes to Service: Any changes to the agreed-upon services must be made in writing and agreed upon by both parties.

CONTRACT TERMS AND CONDITIONS OF UNIFORM HOUSEHOLD GOODS BILL OF LADING

(Sections 1–5 remain unchanged, as they refer to generic “household goods carriers” and not the company name.)

ESTIMATES – All online estimates are approximate and not guaranteed. We base them on our aggregate experience serving similar residencies. Every move is unique in nature, and therefore we do not provide flat-rate estimates. We do provide all-inclusive flat-rate estimates only upon visual inspection of your household.

COST – Is determined based on the details provided by you during the online or telephone quote intake. Factors such as the presence of stairs or elevators, distance from the residence to the truck parking area, transportation time, etc. affect the service time.

SERVICE MINIMUMS – FAST TRACK MOVERS has set minimums that must be met for service to begin. Most sub-peak days require 3 hours minimum to be scheduled. Saturdays and jobs in certain cities, as well as peak days, require 4 hours minimum. Ask our booking agent what dates we can offer you to qualify for 3 hours minimum.

PACKING SERVICES – Our movers will pack all items that are not being packed by the owner if desired. Plastic wrap and tape are always free, but materials such as boxes, packing paper, and bubble wrap are optional to purchase.

ASSEMBLY and DIS-ASSEMBLY – We will assemble and disassemble furniture such as tables and beds as needed. Each of our vehicles carries tools and drills necessary for such tasks.

FURNITURE PROTECTION – FAST TRACK MOVERS will protect all furniture as needed. Up to 40–60 moving pads/blankets, packing tape, and plastic wrap are provided for free with each move.

INSURANCE – Basic Coverage of 60 cents per pound per article is included in each local move as defined by requirements of The California Public Utilities Commission. Should you purchase separate coverage, all claims will be handled by the Moving Insurance chosen by you. We do not endorse any particular insurance company.

LIABILITY & DAMAGE WAIVER: LIMITATION OF LIABILITY. FAST TRACK MOVERS does not offer Full Value Protection, only provides Released Value Protection. Released value protection is minimal coverage where FAST TRACK MOVERS assumes responsibility for no more than $0.60 per pound per article. Client may seek the opportunity for higher protection through third-party insurance.

Claims. Client has ninety (90) days following either the date of delivery or the date on which the shipment is delivered to file a claim. By bringing a claim, the Company has 30 days to acknowledge receipt of it and 120 days to provide Client with a disposition; and may be entitled to 60-day extensions. The Company will use reasonable means to investigate claims. Client agrees FAST TRACK MOVERS shall not be held responsible for normal wear and tear on residence resulting from moving items and will hold harmless for any property damage including damage to connections, walls, and/or floors.

SAFETY – FAST TRACK MOVERS is dedicated to the safety of our employees. A crew leader for each move will determine the safety of each procedure. We reserve the right to refuse unsafe services. FAST TRACK MOVERS will not assume liability for damages related to unusual moving procedures, including but not limited to rotating items on non-supporting legs, navigating overcrowded areas or complex staircases, hoisting items from balconies, and weather-related damage.

RUSHING and HOVERING – If FAST TRACK MOVERS crews are pressured to rush, work will cease until such pressure is eliminated. Safety of belongings and employees is paramount.

TIPPING – Tipping is not required but highly appreciated. Customary upon satisfaction with service.

Reservation Deposit – Required to secure your moving date. Fully refundable if canceled in writing 72 hours before the move.

“No Show” Policy – If movers are not met at your doorstep, 100% of the minimal quote amount will be billed to your credit card.

Merchant Policies