Terms &
conditions.

Billing & job clock

Unless your written estimate states otherwise, labor is billed in 30-minute increments. Billing starts when the crew arrives at pickup and is ready to work. Customer-caused waiting, access delays, added packing, and added work are billable. For hourly work, billing continues through active service until the crew departs the final delivery location after closeout.

Travel, mileage & long-distance moves

For internal pricing and scheduling, a move of 50 or more one-way miles may be treated as long-distance. Mileage, travel time, fuel, truck, toll, parking, overnight, and other transportation charges follow your written estimate or signed agreement. A mileage charge after the first 25 one-way miles does not, by itself, change the service classification.

Payment & card processing

The remaining balance is due upon completion unless your signed estimate or moving agreement sets another schedule. A 2.99% card-processing fee applies when disclosed in the estimate or invoice. Billable time may continue during payment delays at the job site until proper closeout. Special payment requirements for long-distance or multi-day moves must be in writing.

Deposit, booking & cancellation

A 30% deposit secures your move date, crew, and reserved equipment.

• More than 72 hours before the move: the deposit is fully refundable.
• Within 72 hours of the move: 50% of the deposit is refundable.

Submit cancellations by text or email. Cancellation takes effect when Fast Track Movers confirms it.

Rescheduling

You may reschedule up to three times without a rescheduling fee, subject to crew and equipment availability. After the third reschedule, a $45 fee may apply for each additional change.

Estimate changes & extra charges

Your estimate is based on the disclosed inventory, addresses, access conditions, services, and job details. Scope changes may require an updated estimate or written change order before work continues.

Extra charges may apply for additional labor, stairs, heavy or specialty items, extra stops, long carries, packing labor or materials, trucks or equipment, storage, access delays, emergency scheduling, or other requested services. Charges must be disclosed in the estimate, agreement, invoice, or approved change.

Customer readiness & access

Be ready when the crew arrives. Arrange legal parking and loading access, reserve elevators when needed, provide gate or building access, and disclose restrictions before move day. Unpacked items, blocked pathways, unavailable access, and customer-caused delays keep the job clock running. Additional services or materials may be added when authorized.

Safety & high-risk procedures

The crew leader determines whether work can be performed safely. We may refuse items or procedures that create unreasonable risk to people, property, equipment, or the public.

High-risk work includes rotating items on non-supporting legs, tight or complex stairways, overcrowded spaces, balcony or elevated hoisting, unstable items, and unsafe weather or access. Approved high-risk procedures may require written acknowledgment. To the extent permitted by law, we are not responsible for damage caused by a customer-requested high-risk procedure.

We do not reconnect gas lines or perform work requiring a licensed trade professional unless separately authorized and performed by a properly qualified provider.

Prohibited & restricted items

We will not knowingly transport hazardous or illegal items, including propane tanks, fuel, flammables, hazardous chemicals or waste, firearms, ammunition, or other items that cannot be safely or legally transported. Remove perishable or open food before the move. Restricted items found during loading may be set aside.

High-value & special items

Disclose unusually valuable, fragile, heavy, or hard-to-replace items before the move. Items valued above $1,500 or weighing over 250 pounds, antiques, artwork, safes, pianos, glass, marble, collectibles, and similar items may require documentation, special handling, or a separate protection option.

Whenever practical, personally transport money, jewelry, important documents, medication, precious metals, negotiable items, small collectibles, and irreplaceable personal belongings.

Valuation, loss & damage

Unless another valuation option is properly selected in the signed moving documents, basic released-value protection is limited to $0.60 per pound per article. This is valuation coverage, not an insurance policy.

You may obtain additional third-party insurance at your expense when available. Valuation selections, deductibles, declared shipment values, and additional protection options must appear in the signed agreement or related protection document.

Damage reporting & claims

Complete a final walkthrough with the crew when practical and report damage as soon as discovered. Same-day reporting helps document condition but does not replace claim rights under your agreement or applicable law.

A written claim should identify the move, describe the loss or damage, state a specific or reasonably determinable amount claimed, and include available evidence such as photographs, receipts, repair estimates, or proof of ownership or value.

File written claims no later than nine months after delivery, or within any different period required by controlling law or the signed agreement. We will acknowledge a written claim within 30 days and ordinarily pay, deny, or make a firm written settlement offer within 60 days of receiving a properly documented claim.

Open the breakage and damage report or email support@fasttrackmoversca.com about a written claim.

Existing damage, packing & property conditions

We are not responsible for pre-existing defects, ordinary wear, hidden weakness, inherent defects, or damage caused by inadequate customer packing. Customer-packed fragile items may have limited protection for internal breakage when there is no evidence we caused the damage.

Document existing scratches, chips, cracks, loose parts, unstable furniture, and unusual property conditions before handling. Premises-damage claims are evaluated using available evidence, including prior condition, access, item size and weight, protective measures, customer instructions, crew records, photographs, and written high-risk acknowledgments.

Photos & move-day changes

We may photograph large items, rooms, access, existing damage, and other job conditions for documentation and claim review. Changes to inventory, addresses, stops, access, timing, services, or handling instructions may require changes to the scope, price, crew, equipment, or schedule before proceeding.

Customer acknowledgment & electronic signatures

By signing or electronically accepting these terms, you confirm the opportunity to review them and agree that they work together with your written estimate and required moving documents. Undisclosed changes to inventory, access, special items, or services may affect price and execution.

Electronic signatures and acknowledgments may document acceptance. Accepting these terms does not replace a separate Agreement for Moving Services, Bill of Lading, valuation declaration, or other required document.

Questions before your move?

Call 559-554-3180 or email our team. You can also review our Service Guarantee alongside your moving documents.